Human Resources Technician I/II (Benefits)

• Working knowledge of human resources principles and practices, with experience in a public-sector environment performing payroll and/or benefits administration.
• Experience supporting health and welfare benefits programs, including medical, dental, vision, leave administration (FMLA/CFRA/PDL), ACA, and COBRA.
• Strong customer service and interpersonal skills, with the ability to handle sensitive inquiries from employees, retirees, and external partners with professionalism and tact.
• Demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a high-volume, fast-paced work environment.
• Strong problem-solving skills and an action-oriented mindset, with the initiative to anticipate tasks and support special projects such as open enrollment.
• Ability to compile, research, and prepare reports, reconcile benefit billings, and maintain accurate records with a high level of attention to detail.
• Proficiency with HR systems and technology, including PeopleSoft, CalPERS, Microsoft Office Suite, virtual collaboration tools (Teams/Zoom), and Adobe Pro.
  
  

Human Resources Technician I

Essential Functions

Benefits & Payroll Assignment:

• Performs specialized technical and highly detailed work in the preparation, review, verification and processing of payroll records in a centralized payroll function.
• Maintains records for employee payroll deductions and prepares reports and payments to various taxing, financial and insurance organizations.
• Conducts training and assists in providing instruction to other departments' employees regarding specialized procedures and requirements of the payroll system.
• Proofreads and checks typed and other materials for accuracy, completeness and compliance with departmental policies, laws and other regulations.
• Processes various periodic billings for services such as insurance, association dues, etc.
• Compiles, researches, and prepares a variety of periodic and special reports relating to the payroll and/or benefits function.
• Processes employee transactions using HRIS, including new hires, merit and salary increases, promotions, transfers and separations.
• Provides information to City employees and others that require the use of judgment and the interpretation of policies, laws, rules and procedures.
• Processes health benefits for employees and retirees according to established policies and procedures and Memoranda of Understanding.
• Assists with open enrollment activities and record keeping.
• Processes payments and reconcile monthly premiums for active and retired City employees.
• Acts as liaison between employees and contracts benefits providers.
• Processes wage garnishments and W-2 forms.
• Performs scanning, indexing and filing of confidential HR documents, including personnel files.
• Manages various reimbursement programs including Commuter Checks, Tuition Reimbursement, Computer Loan and Recruitment Incentives.
• Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Marginal Functions

• Other duties as assigned.

Knowledge, Skills and Abilities

Incumbents of the entry (I) level are expected to acquire the following

Knowledge of: Theories, principles and practices of public human resources administration; human resources information systems programs; principles and procedures of payroll accounting; recruitment and selection processes; benefits administration; classification and compensation plans; Federal and State employment laws; Federal and State tax laws pertaining to withholding, FICA, Medicare, etc.; research methods and techniques; computer software, including word processing, database, spreadsheet and accounting applications; English usage, spelling, punctuation and grammar; basic mathematical calculations and statistics and statistical methods; modern office procedures, methods and computer equipment.

Ability to: Use independent judgment in the exercise of daily responsibilities; work effectively under deadlines; maintain detailed and accurate records; perform independent research in carrying out administrative and technical duties; collect, compile, analyze and present a variety of data in a meaningful way; develop and implement various data collection, reporting and filing systems; review forms and reports for mathematical and accounting accuracy; understand, interpret and apply complex policies, procedures and regulations; obtain information through interview; handle multiple project assignments; deal effectively and courteously with the public; analyze situations quickly and objectively to determine proper course of action; on a continuous basis; use a personal computer and office equipment necessary for successful job performance; type at a speed necessary for successful job performance; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying.

Human Resources Technician I: A typical qualifying background would include: education equivalent to an Associate's degree from an accredited college with major course work in human resources.

Human Resources Technician II: In addition to the above, three years of responsible administrative clerical or technical experience in the assigned subject area.

Demonstrated experience may be substituted for college coursework.


Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Sitting: Constant
Walking: Occasional
Standing: Rare
Bending (neck): Frequent
Bending (waist): Rare
Squatting: Rare
Climbing: Never
Kneeling: Rare
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional
Twisting (waist): Rare
Grasp - light (dominant hand): Occasional
Grasp - light (non-dominant): Rare
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent
Fine manipulation (non-dominant): Frequent
Reach - at/below shoulder: Rare
Reach – above shoulder level: Rare

Push/pull:
Up to 10 lbs. Rare
11 to 25 lbs. Rare
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Lifting:
Up to 10 lbs. Rare
11 to 25 lbs. Rare
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never

Carrying:
Up to 10 lbs. Rare
11 to 25 lbs. Rare
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Coordination:
Eye-hand: Required
Eye-hand-foot: Required
Driving: Required

Vision:
Acuity, near: Required
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required

Talking:
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required

Hearing:
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required

Work environment:
Works indoors, works outdoors, exposure to slippery or uneven walking surfaces, using computer monitor, works around others, works alone, works with others.

Class Code: 2045
FLSA: Non-exempt
EEOC Code: 5
Barg. Unit: CFEA
Probation: 12 months
Rev.: 11/15