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Intern - Employee Relations

Rakuten
12 days ago
Full-time
On-site
San Mateo, California, United States
Employee Relations

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary:

The Employee Relations (ER) Intern will support the HR team by assisting with administrative support, engagement initiatives, and development of intervention tools. They will participate in conflict resolution, contribute to HR projects, and handle administrative tasks. This role offers hands-on experience in employee relations and human resources, providing mentorship and professional development opportunities. Ideal candidates are detail-oriented, possess strong communication skills, and are pursuing a degree in a related field.


The Intern Experience:

At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you’ll be a true member of the team. We are also invested in your growth as an individual and professional. That’s why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company. 

You can visit rakuten.us and our Muse profile, to learn more about Rakuten’s culture and values, as well as hear from last year’s interns. 



Key Responsibilities:

  • Provide administrative support to the Employee Relations (ER) team.
  • Creation of new job aids, manuals, and tools.
  • Assist in the maintenance of confidential employee documentation for current files and develop of new organizational system.
  • Utilize AI tools and Excel for data analysis and reporting on existing and new projects for that include ER metrics and goals.
  • Assist in production for ER presentations and training sessions.


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficiency in Microsoft Excel and other computer skills.
  • Familiarity with AI tools and their applications in HR.
  • Strong organizational and administrative skills.
  • Excellent communication and interpersonal skills.
  • Support the development and implementation of employee engagement initiatives.
  • Ability to maintain confidentiality and handle sensitive information.
  • Detail-oriented and able to manage multiple tasks simultaneously.
  • Support the ER team in handling employee inquiries and issues.
  • Communicate effectively with employees and management.
  • Strong writing and presentation skills.

Minimum Requirements:

  • Currently pursuing a degree in Human Resources, Business Administration, or a related field.

At the time of posting, Rakuten expects the hourly rate for this role will be between $20 - $25 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.