Contract Service Delivery Trainer

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

*This is a Temporary/Seasonal Contract role expected to last approximately 3 months or longer*

Job Profile Summary

The Contract Service Delivery Trainer is responsible for designing and delivering job-specific onboarding and readiness training with a concentrated focus on Workday and OSV’s BPaaS systems and processes. This is a defined-term engagement to support a hiring surge. The successful candidate is adept at translating complex payroll operations into clear, actionable training for everyone from entry-level coordinators to seasoned payroll managers. Delivery offerings include role-based curriculum, sandbox-based hands-on practice, virtual instructor-led sessions, and post-go-live hyper-care support.

Essential Functions/Duties/Responsibilities

Other duties may be requested and/or assigned within the scope of the contract term.

• Training Needs Assessment – Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify development needs and priorities specific to Payroll (US/Global).
• Curriculum Development – Design and develop training curricula, course materials, and learning assets using instructional design best practices.
• Sandbox Environment Management – Set up and maintain Workday training environments to support realistic, hands-on practice without disrupting live production data.
• Training Delivery – Lead engaging virtual ILT sessions for diverse audiences, including payroll processors, specialists, and seasonal employees; incorporate microlearning where appropriate.
• Evaluation & Optimization – Assess training effectiveness via surveys and knowledge checks.
• Administration – Coordinate training schedules, registrations, and invites for the duration of the contract; maintain training records and rosters, and hand off documentation at contract end.

Qualifications and Experience

• 3+ years specializing in Workday Payroll training or system administration
• Deep understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll
• Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance
• Fast learner able to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline
• Ability to manage multiple training deliverables independently with limited guidance and minimal ramp-up support
• Excellent public speaking, facilitation, and written communication skills; patience with non-technical learners

Preferred Certifications

• Workday Pro (Payroll or HCM)
• Certified Payroll Professional (CPP)

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.