Director of Learning & Development

The Director of Learning & Development will establish and lead a scalable learning ecosystem, partnering with leaders across the organization to create impactful development programs, improve employee productivity, and build the foundation for future organizational development initiatives.

• Build and implement an enterprise learning and development framework, including governance, standards, processes, and systems that enable consistent training delivery.
• Own and continuously improve onboarding programs to accelerate new hire productivity, strengthen consistency across teams, and support employees joining through business growth initiatives.
• Partner with department leaders and subject matter experts to identify capability gaps, define learning priorities, and develop targeted training solutions.
• Design and deliver engaging learning experiences using multiple formats, including instructor-led training, digital content, videos, scenario-based exercises, job aids, and microlearning.
• Manage learning technology platforms and establish best practices for content creation, delivery, tracking, and reporting.
• Define and monitor learning KPIs such as time-to-competency, training completion, knowledge retention, and program effectiveness.
• Use data insights to optimize learning strategies, improve employee engagement, and demonstrate business impact.
• Build and lead a functional training team supporting areas such as Sales, Customer Experience, and Product through scalable training models.
• Introduce innovative approaches, including AI-powered tools, to improve content development efficiency and enhance learning experiences.

Requirements:

The ideal candidate is an experienced learning leader who has successfully built and scaled training programs in fast-paced environments. This person combines strategic vision, hands-on instructional design expertise, strong stakeholder management skills, and a passion for creating measurable employee impact.

• 7+ years of experience in Learning & Development, with at least 3 years leading a learning function, training portfolio, or enterprise-scale programs.
• Proven experience building an L&D function or training ecosystem from the ground up, including creating processes, frameworks, and scalable learning solutions.
• Strong instructional design expertise with the ability to translate complex concepts, processes, and products into practical, engaging learning experiences.
• Experience designing multimodal learning programs using formats such as live facilitation, digital learning, videos, simulations, microlearning, and performance support tools.
• Demonstrated ability to operate as a hands-on builder who can independently create, execute, and improve programs in a high-growth environment.
• Strong collaboration and influencing skills, with experience partnering with executives, department leaders, and subject matter experts.
• Data-driven mindset with experience defining learning metrics, measuring effectiveness, and using insights to improve programs.
• Experience leveraging AI tools such as Claude or similar platforms to accelerate content creation and enhance learning delivery.
• Ability to manage competing priorities, operate with autonomy, and deliver high-quality outcomes in an evolving organization.
• Strong communication, presentation, and relationship-building skills.
• Degree or certification in Learning & Development, Instructional Design, Learning Technology, or a related field is a plus.
• Experience with Workday Learning or similar learning management systems is highly desirable.

Benefits:

• Competitive compensation package.
• Remote work flexibility within the United States.
• Opportunity to build and lead a strategic learning function from the ground up.
• High level of ownership and visibility across the organization.
• Opportunity to directly influence employee growth, productivity, and company-wide development initiatives.
• Collaborative environment with cross-functional partnerships across business teams.
• Inclusive workplace culture focused on innovation, growth, and employee success.