Manager Instructional and Content Design

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Are you looking to leverage your experience to be part of something big and help people take control of their health? Do you enjoy building and managing relationships to better understand the needs of the business, and then creating and implementing solutions to meet those needs? Do you want to be part of a high-performing team dedicated to doing the right thing? If so, then we have an opening for you!

Human Resources Learning & Development (HR L&D) is actively seeking the right teammate to lead a virtual team responsible for developing and managing the organization’s technical, job performance training solutions. The Manager, Instructional Design is responsible for overseeing the end-to-end development of enterprise-wide, instructionally sound, performance improvement solutions for use in instructor-led, online, and hybrid environments.

This position partners closely with the regional Training Delivery teams, the Training Evaluation team, other training support functions, as well as Subject Matter Experts (SMEs), and business partners/stakeholders to define, implement, and sustain learning solutions that address knowledge and performance gaps, aligned to company and customer goals and create value. As part of the HR L&D leadership team, this position also supports the strategic direction of the function by drafting learning and performance policies, continually improving internal processes, and driving innovation in training development and implementation in an effort to evolve the organizational learning ecosystem and culture in alignment with Dexcom imperatives.

Where you come in:

• You will manage the analysis, design, and development of highly complex training and performance support solutions
• You will support the implementation and evaluation of highly complex training and performance support solutions
• You will lead and manage a cross-functional team ensuring alignment with business goals, providing direction and tasking, empowering and enabling the team to execute in a manner that’s best for the business, while driving accountability
• You will build and manage relationships with business partners/stakeholders within Dexcom to understand training needs and align solutions with critical business needs
• You will support HR L&D leadership activities and initiatives, including strategy development, programmatic reviews and briefings, internal process improvement, vendor relations, etc.

What makes you successful:

• Your demonstrated success aligning teams on expectations, translating requirements into clear actions, and driving accountability to deliver results
• Your proven effectiveness in talent development and performance management
• Your ability to establish a vision and strategy for effective learning solutions that align with business goals and imperatives
• Your ability to develop and maintain project plans and schedules that integrate resources, tasks, and timeliness to deliver desired learning outcomes
• Your extensive knowledge of instructional design theory and application, including, but not limited to:
  • Adult learning theory
  • Needs assessment approaches and techniques
  • Performance analysis methods and techniques
  • Methods and techniques for developing learning and behavioral outcomes
  • Instructional design models and processes
  • Criteria used to assess the quality and relevance of instructional content in relation to the desired learning or behavioral outcomes
  • Selection of delivery options and media for training and learning events to achieve the desired learning or behavioral outcomes
  • Ability to design and develop both knowledge-based and performance-based assessments to the desired learning or behavioral outcomes
• Your experience using a learning management system for both instructor-led and web-based training
• Your experience helping individuals or teams identify goals, develop realistic action plans, seek development opportunities, and monitor progress and accountability
• Your proven success working with remote teams
• Your ability to establish and perpetuate an environment that fosters mutual respect and trust
• Your effective communication skills, including, but not limited to:
  • Ability to listen actively
  • Express thoughts, feelings, and ideas in a clear, concise, and compelling manner
  • Conceive, develop, and deliver information in various formats
  • Articulate and convey value propositions to gain agreement, support, and/or buy-in from stakeholders
  • Adapt communication style, as needed, to effectively communicate with global teammates, business partners, and stakeholders
• Your ability to adjust one’s own behavior in response to or anticipation of changes in others’ behavior, attitudes, and/or thoughts
• Your proven success in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Your ability to function well in situations with high levels of ambiguity, actively seeking resources and subject matter experts who can provide necessary information
• Your ability to adapt to rapidly changing circumstances in a dynamic, fast-paced environment
• Your comfort with escalating issues and challenges, along with proposed solutions, to Leadership in a timely manner
• Your high degree of emotional intelligence
• Your willingness to do the right thing

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 8-12 years of industry experience
• 2-5 years of previous management or lead experience

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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