People Generalist (Foster City)

Location: Foster City

People Generalist

The People Generalist is a welcoming first point of contact for MidPenners and the managers who lead them. This role helps keep the everyday work of the People Team running smoothly by answering questions, providing guidance, supporting performance and development activities, maintaining accurate People information, and turning data into clear insights. The Generalist helps ensure employees and managers receive consistent, timely, and respectful support. 

Working across the People Team and alongside People Business Partners, the People Generalist provides hands-on support across manager and employee needs, performance management, compliance, People data, and team initiatives. The role requires strong follow-through, sound judgment, attention to detail, and a service-oriented approach. Through exposure to broader People Team and business partnership work, the Generalist has opportunities to build business acumen and expand their People expertise over time. 

Responsibilities:

Employee and Manager Support 

• Serves as a first point of contact for routine employee and manager questions about MidPen policies, procedures, and People Team processes.
• Provides guidance to managers on routine People matters, including performance expectations, feedback, documentation, attendance, workplace communication, and application of People policies; supports routine performance management questions and engages Employee Relations when additional support is needed.
• Partners with People Business Partners to support assigned departments while developing an understanding of their operations, workforce needs, organizational structure, and People priorities; gathers information, prepares materials, and coordinates follow-up on routine People matters.
• Builds relationships with managers and employees across assigned business areas to develop credibility and an understanding of the employee experience; helps employees navigate available resources, including the policy platform, Employee Assistance Program, and benefits information, in partnership with People Operations.
• Recognizes and escalates complex, sensitive, or higher-risk matters to the appropriate People Business Partner or Employee Relations partner.

Employee Lifecycle 

• Supports internal mobility by coordinating communication and follow-up among employees, managers, People Business Partners, and other People Team partners 
• Supports the employee offboarding experience by coordinating assigned communications and follow-up in partnership with People Operations and People Business Partners 

People Team Operations and Data 

• Prepares routine and ad hoc reports from People Team systems, including performance, learning, employee experience, and exit data; translates People data into clear summaries and visuals that help People
• Business Partners and leaders identify trends and understand workforce needs.
• Maintains accurate, organized, and confidential employee personnel files and People Team records in accordance with established recordkeeping practices; partners with People Operations to resolve employee data discrepancies and support data accuracy.
• Identifies friction in People Team processes and suggests practical improvements; assists with maintaining and updating People policies, procedures, and the employee handbook.
• Manages employee housing license agreements, including move-in and move-out activities, in partnership with Property Management.

Performance and Development 

• Coordinates performance review cycles in Lattice, including communications, reminders, completion tracking, reporting, and helping managers and employees navigate the process and platform 
• Coordinates logistics, communications, materials, and follow-up for trainings, workshops, manager office hours, and other People Team learning activities 

Compliance and Policy 

• Supports the consistent interpretation and application of MidPen policies and procedures by providing routine guidance and escalating questions when additional review is needed 
• Assists with required notices, postings, documentation, audits, and other compliance activities 
• Exercises sound judgment and discretion when handling confidential, sensitive, and employee-related information 

Culture and Employee Experience 

• Supports People Team initiatives and employee experiences that reinforce MidPen’s values of Integrity, Collaboration, Accountability, Respect, and Excellence 
• Supports engagement surveys, recognition efforts, listening sessions, and People Team events through communications, coordination, materials, reporting, and follow-up 
• Performs other duties as assigned, including supporting special projects and People Team initiatives 

Qualifcations:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. 

Education and Experience 

• Bachelor’s degree in Human Resources, Business, Psychology, Communication, or a related field; or an equivalent combination of education and relevant experience 
• One to three years of experience in a People Team, HR, coordinator, or customer-facing support role 
• Experience in a nonprofit, multi-site, or affordable housing environment is preferred, but not required 
• aPHR, PHR, SHRM-CP, or a People/HR certificate is preferred, but not required 

Knowledge, Skills, and Abilities 

Physical Requirements 

• Constantly perform desk-based computer tasks, frequently sitting 
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 20 pounds 
• Rarely twist/bend/stoop/squat, kneel/crawl 

Working Conditions 

• Must be available to work 8a-5p, Monday through Friday 
• Occasional travel to properties and offices to connect with field teams  

Pay Range

$95,000.00 - $105,000.00 Annual Salary - Pay based on applicable experience and qualifications   

Bilingual in English and Spanish is preferred