At Canopy, we're on a mission to make hospitals a safer place for healthcare workers through innovative technology. We are a fast-growing, mission-driven company building thoughtful products that improve the daily lives of healthcare professionals. Our team is composed of talented individuals who thrive in collaborative, high-impact environments, and we’re looking for a People Operations Business Manager to help scale our people systems, programs, and operations as we grow.
The People Operations Director/Business Partner is a dual-impact role responsible for strengthening both CX team sustainability and Canopy’s HR operational foundation.
As Canopy scales, this role ensures our people systems and operating rhythms keep pace with growth. You will partner closely with Customer Experience leaders to improve team health, role clarity, and execution, while also owning the day-to-day reliability and scalability of HR operations across the company.
This is a hands-on builder role for someone who thrives at the intersection of people, process, and execution.
Serve as the primary People Ops partner for the CX organization
Identify burnout risks, workload imbalances, and role strain
Help CX leaders move from reactive firefighting to sustainable execution
Support leaders through growth, change, and organizational pressure
Audit roles, responsibilities, and workload distribution
Identify role drift, hidden labor, and inefficient handoffs
Partner with CX leadership and Business Operations to improve workflows and ownership
Support headcount planning using real capacity and workload data
Coach CX managers on prioritization, capacity planning, and performance conversations
Help establish consistent operating rhythms (1:1s, retrospectives, planning cycles)
Clarify decision rights, escalation paths, and accountability
Own the day-to-day reliability and improvement of Canopy’s HR operations.
Manage core employee lifecycle processes (onboarding, offboarding, job changes, compensation updates)
Operate and improve HR systems and tools (HRIS, ATS, benefits administration)
Maintain People policies and ensure compliance with employment laws
Improve HR workflows, documentation, and operational scalability
Maintain listening mechanisms such as surveys and feedback forums
Ensure employee input translates into visible action
Serve as a trusted, neutral resource for employee concerns
Connect CX, Business Operations, Finance, and People
Support organizational changes and process improvements
Ensure people implications are considered in operational decisions
Within the first year:
CX teams experience greater clarity, sustainability, and support
Managers plan work proactively instead of reacting to fire drills
HR operations become reliable, documented, and scalable
Employees understand how to navigate People processes with confidence
7–12+ years in People Operations, HRBP, or HR Operations
Experience building and leading HR Operations as a solo leader
Experience supporting Customer Experience, Support, or Services teams
Strong HR operations foundation in a scaling startup (building and lead
Comfortable balancing strategic thinking with hands-on execution
Experience partnering with Finance, Legal, and Operations
Execution-oriented with strong empathy
Clear thinker in ambiguous environments
Trusted partner to leaders and frontline employees
Systems thinker who simplifies complexity
Bias toward clarity, action, and follow-through
This role helps Canopy scale responsibly by strengthening both the operational backbone of HR and the sustainability of the CX organization—ensuring our teams can perform at a high level while delivering exceptional outcomes for customers.
If you're excited about the opportunity to lead and shape innovative products, collaborate with a talented team, and make a positive impact on the lives of healthcare workers, we'd love to hear from you. Join us in making a difference and apply now!
The base salary range for this position is $150,000 - $170,000 per year, depending on experience and qualifications. Canopy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.