Senior Internal Operations Generalist

Transform healthcare with us.

At Qualified Health, we’re redefining what’s possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change.

This is more than just a job. It’s an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you’re ambitious, innovative, and ready to move fast, we’d love to have you on board.

Join us in shaping the future of healthcare.

Job Summary:

The Internal Ops Generalist will serve as a versatile, reliable partner to People Operations, Business Operations, and Finance, reporting directly to the VP of People Operations. This role is ideal for a highly organized, proactive, friendly professional who is energized by taking care of the details so the whole team can run fast together. The Internal Ops Generalist will partner with Recruiting, People, and Finance teams to optimize and execute on internal processes that enable Qualified Health to scale efficiently. This position requires strong judgment, excellent communication skills, and a genuine passion for building the operational foundation of a high-growth company.

Key Responsibilities:

People Operations Support

• Support the full employee lifecycle, including onboarding, offboarding, benefits administration, and performance management processes
• Maintain HRIS data accuracy, run regular audits, and process employee changes such as role transitions, department transfers, and compensation updates
• Assist with recruiting coordination, interview scheduling, and candidate communications as needed
• Help plan and execute company events, team-building activities, and culture initiatives
• Ensure compliance with applicable federal and state employment laws and regulations

Finance Support

• Process invoices, manage expense reimbursements, and assist with spend controls and purchasing workflows
• Support monthly close activities by coordinating with the Finance team on ad hoc requests and data gathering
• Maintain organized financial records and assist with audit preparation as needed
• Provide ad hoc data analysis and reporting to support business decisions across People, Ops, and Finance

Required Qualifications:

• 2–4 years of experience in an operations, people operations, business operations, or generalist capacity
• Exceptional organizational skills and attention to detail, with the ability to manage multiple competing priorities simultaneously
• Strong written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization
• Proficiency with productivity and project management tools (e.g., Google Workspace, Notion, Slack, Asana)
• Ability to work onsite in Palo Alto 3-5 days/week, with early morning arrival in the office

Ideal Experience:

• Experience in a high-growth startup or technology company, where resourcefulness and adaptability were essential
• Hands-on exposure to HRIS platforms like Gusto or Rippling; and accounting or finance software like Brex
• Familiarity with benefits administration, payroll coordination, or employee relations
• Experience supporting finance or accounting functions, such as accounts payable workflows or month-end close activities
• Track record of building or significantly improving internal processes from the ground up
• Previous experience working closely with a People, HR, or Operations team in a cross-functional environment

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team, that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits: The pay range for this role is between $100,000 and $120,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.

Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.