Client Experience Coordinator
Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Experience Coordinator in the United States.
This role sits at the center of the client journey, ensuring every operational detail behind client engagement runs smoothly and consistently. You will support the Client Growth team by owning scheduling, coordination, CRM management, and client pre-work execution. Acting as a key connector across systems and communication channels, you help ensure clients are prepared, meetings are properly scheduled, and internal teams have accurate, up-to-date information. The position is highly execution-focused and requires strong precision, responsiveness, and consistency in a fast-moving environment. You will interact with clients through email, phone, and SMS, often serving as the first operational touchpoint. Your work directly enables client-facing teams to focus on retention, growth, and outcomes. This is a remote role with structured hours and occasional flexibility for client needs and special initiatives.
\nIn this role, you will ensure the seamless execution of client operations by managing scheduling workflows, CRM accuracy, and coordination tasks that support the broader client experience function.
- Own end-to-end scheduling for client sessions, including discovery calls, onboarding meetings, and ongoing account management sessions, ensuring timely confirmations and rescheduling as needed.
- Manage calendars for client-facing teams, proactively handling availability, follow-ups, and engagement with unresponsive clients to maintain workflow continuity.
- Collect, track, and manage client pre-work and intake requirements, ensuring completion and escalating risks or delays when necessary.
- Maintain high-quality CRM data hygiene (HubSpot or similar), including logging interactions, updating client statuses, and monitoring pipeline health and client flow.
- Identify and escalate client risk signals quickly, coordinating with internal teams to support retention and resolution efforts.
- Support post-call follow-ups and coordinate re-engagement or re-ascension processes to ensure clients remain on track within the program lifecycle.
Requirements
The ideal candidate is highly organized, detail-oriented, and comfortable operating in a high-volume execution environment where accuracy and responsiveness are critical. You should be confident working within CRM systems and communicating clearly across multiple channels while maintaining strong ownership of your workload.
- Strong written communication skills with the ability to maintain clarity, professionalism, and consistency across client interactions.
- Proven organizational skills with the ability to manage high task volumes without compromising quality or deadlines.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar systems with strong data accuracy standards.
- Exceptional attention to detail and the ability to identify and correct issues before they impact clients or internal teams.
- Strong judgment and escalation awareness, with a clear understanding of when to resolve vs. when to escalate issues.
- Ability to operate in a structured, process-driven environment while maintaining flexibility for client needs.
Benefits
- $50,000–$60,000 base salary, depending on experience and qualifications
- Flexible unlimited paid time off and company-wide holidays
- Employer-sponsored medical, dental, and vision coverage
- $1,950 annual HSA employer contribution and FSA options (including dependent care)
- 401(k) with employer match (Traditional and Roth options available)
- Employee assistance program and mental health support resources
- $1,200 annual wellness reimbursement (fitness, family care, pet care, and more)
- Remote-first structure with occasional travel or in-person engagement opportunities
- Additional benefits and perks supporting wellbeing, flexibility, and work-life balance (eligibility applies to full-time roles)
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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